Booking Information

Booking Partner

We accept bookings directly or through third parties whom we have authorised to be “Booking Partners”. Where a Booking Partner displays information about our Apartments and the Property we will use reasonable endeavours to keep this information accurate and up to date. We accept no liability for information shown on web sites we have not authorised.

There are links directly to book our apartments via our booking page here>>>

Pricing, Bookings, Booking Confirmation and Cancellations

Our Booking Partners are authorised to dynamically manage pricing and take bookings on our behalf and set their own terms in respect of booking or service fees, deposit and cancellation policies.  They are also authorised to offer other services including cancellation protection schemes at their discretion.  For the avoidance of doubt where you have booked through a Booking partner in respect of any aspect of the booking process and payment process, including cancellation you should contact that Booking Partner, as well for any additional services they may have offered to you directly.  Your contract with us is for all aspects for the stay itself as described in our Booking Partner’s Terms & Conditions as modified or clarified by our Terms & Conditions.  In the case of any discrepancy between the Booking Partner’s Terms & Conditions and our Terms & Conditions, our Terms and Conditions shall apply. 

Property Management Partner

Apartment preparation and management of any problem during your stay is carried out by Mermaid Cleaning Services and Mermaid Property Management, our “Property Management Partner”.  The telephone contact number of our Property Management Partner is shown in the Guest Information Pack within the Apartment.