Booking Information

Introduction

The Booking Information below provides an overview of the booking process and other important things to know about your stay with us.

When you confirm your booking it is the full terms and conditions (downloadable from this link) that shall form the legal contract between us and in case of any discrepancy between this booking information and the full terms and conditions, the full terms and conditions shall be the authoritative source.

Bookings

We accept bookings through our secure booking system, by telephone and by post. Bookings can only be accepted from someone aged 18 or over.  A booking will be provisional until a deposit has been received by us from you and your reservation has been confirmed to you in writing by us, stating the dates of your stay and the agreed tariff.  

To confirm a booking we require payment of a deposit equal to the value of the first night’s stay at the agreed tariff (or 10% of the charges due for the whole stay, whichever is the greater). We accept payment of the deposit by supported debit cards and credit cards. Any card used to pay a deposit must still be valid at the time of the stay;or in the case of a Company having an approved credit account with us by providing a properly authorised and dated order with order number. The deposit is used to secure the booking and no part of it is refundable under any circumstances.  You may wish to take out travel insurance to insure against its loss.

Some Tariffs, normally in connection with a special offer or through a specific sales channel such as certain online booking agencies, are Non-Refundable.  In this case the entire amount for the stay is payable in advance upon the booking being confirmed and is totally non-refundable.  You may wish to take out travel insurance to insure against your possible need to cancel.

Provisional (unconfirmed) bookings will be maintained in our reservations diary for as long as reasonably possible, however will be cancelled in the event that demand for rooms makes this impractical.

We welcome well-behaved, appropriately supervised children of all ages!  

We accept group bookings and can accept for accounts to be settled by the guests in individual rooms or by the Group Leader making the booking.

We regret that we do not accept Pets (other than Guide/Hearing dogs) and we do not accept Stag or Hen parties.

Tariffs and Pricing

We display tariffs on our web site and other publicity materials in a variety of forms and will normally make clear the basis of the tariff, for example if it is on a per person or per room basis (and any age/occupancy qualifications as applicable).  If not explicitly qualified to the contrary, quoted tariffs shall be on the basis of per room per night on the basis of a stated occupancy and include breakfast and VAT.  Supplements may be chargeable where additional guests are accommodated above the stated occupancy.  The tariff payable for accommodation will be the one agreed and shown in the booking confirmation (unless subsequently agreed and amended between you and us in writing).  

Daily Housekeeping is included within the room rate and bed linen changes are either every two days or every three days depending on duration of stay unless requested otherwise.

Check-in and Registration

Normal check-in time is from 3pm to 6pm on your day of arrival and unless otherwise agreed in advance (we can normally accept check-ins up to 10pm at night and earlier subject to room availability after prior occupancy). The guest responsible for making the booking is required to register, confirming contact details.

Payment upon Check-out

Normal check-out is by 11am on your morning of departure unless otherwise agreed in advance. Upon check-out we accept payment by supported debit cards, credit cards and cash Sterling. Note that cheques have ceased being a guaranteed form of payment and are not accepted upon check-out.

We reserve the right to request intermediate payment of an account especially for longer stays and for guests wishing to pay cash. In the event for whatever reason that payment is not settled when due we reserve the right to levy interest charges.

Car Parking

Chale Bay Farm has a substantial car park. Car parking is at the owner’s risk and no responsibility is accepted for loss or damage to vehicles or their contents.

Supported Payment Cards

We presently support Visa, Maestro, Electron, Solo, Mastercard, and American Express cards.

VAT

All prices on our web site and other information include VAT at the prevailing rate except for our business services which are quoted excluding VAT.

Cancellation Policy

In confirming a booking with us you have contracted to buy services from us from a specific date and for a specific period of days.  In the event you need to cancel a confirmed booking for a stay, for bookings other than Non-Refundable Bookings we shall make the following charges:

  • Cancellation more than 15 days ahead of the stay: no cancellation charge (though the deposit used to secure the booking will not be refunded)
  • Cancellation 15 days or less ahead of the stay or in the event of non-arrival: a cancellation charge equal to 100% of the total charges that would have been due for your entire stay.

In the event that you are a “no show” by 10pm (without prior notification of a late arrival) on the scheduled date of arrival we have the right to cancel the remainder of your stay.  In this instance the cancellation charges above shall still apply.  In case of cancelling only part of a stay the above charges will apply to the cancelled part of the stay and additionally if as a result of a partial cancellation the stay no longer qualifies for any special offer, deal or promotion, we shall have the right to adjust the price of the remaining part of the stay accordingly.

Where a Booking is Non-Refundable you are liable for the entire cost of your stay regardless of whether you cancel or modify your booking at any time.  You may wish to take out travel insurance to insure against your possible need to cancel.

Data Protection

You agree that we may keep information about you and your booking in electronic form on a computer and/or hard copy records. We will normally only ever use your data in connection with your booking and after your stay for occasional special offers, unless you opt otherwise.

Safety Notice and Liability

Chale Bay Farm is set in very pleasant surroundings and generally a safe place to be. However, it is a rural environment and we require guests to exercise common sense and to supervise children appropriately for the environment. Our Health and Safety Statement for the premises is available for further advice and guidance. Notices or physical barriers shall not be deemed a required substitute for the application of common sense. We accept no liability for any accident, loss or injury howsoever caused.

Smoking

We have a totally no-smoking policy at Chale Bay Farm, which includes the guest bedrooms, bathrooms, guest patios and all indoor and outdoor public areas including the car park. Smoking e-cigarettes is prohibited in guest bedrooms, bathrooms and all indoor public areas.

Version

This Booking Information is based on our full terms and conditions dated 1st January 2017.