Booking Information

Introduction

The Booking Information below provides an overview of the booking process and other important things to know about your stay with us.

When you confirm your booking it is the full terms and conditions that shall form the legal contract between us and in case of any discrepancy between this booking information and the full terms and conditions, the full terms and conditions shall be the authoritative source.

Bookings

We accept bookings through our web site (and other internet booking services), by telephone and by post. A booking will be provisional until a deposit has been received by us from you and your reservation has been confirmed to you in writing by us, stating the dates of your stay and the agreed tariff.

To confirm a booking we require payment of a deposit equal to 10% of the charges due for the whole stay or the value of the first night’s stay at the agreed tariff, whichever is the greater; or in the case of a Company having an approved credit account with us by providing a properly authorised and dated order with order number. Deposits are non-refundable.

Provisional (unconfirmed) bookings will be maintained in our reservations diary for as long as reasonably possible, however will be cancelled in the event that demand for rooms makes this impractical.

We welcome well-behaved, appropriately supervised children of all ages.

We accept group bookings and can accept for accounts to be settled by the guests in individual rooms or by the Group Leader making the booking.

We regret that we do not accept Pets (other than Guide/Hearing dogs) and we do not accept Stag or Hen parties.

Tariffs and Pricing

The tariff payable for accommodation will be the one agreed and shown in the booking confirmation (unless subsequently agreed and amended between you and us in writing). Unless explicitly stated to the contrary, quoted tariffs are per adult per night and include breakfast.  Daily Housekeeping is included within the room rate and bed linen changes are either every two days or every three days depending on duration of stay unless requested otherwise.

Tariffs for Babies, Toddlers and Children

Unless specified explicitly to the contrary, for example in a promotional tariff, babies and toddlers aged 3 or below shall be accommodated free; the tariff for children aged 4-12 inclusive shall be 50% of the adult tariff; the tariff for children aged 13-15 inclusive shall be 75% of the adult tariff; children aged 16 and 17 shall pay the full adult tariff; where a baby/toddler is accommodated free it is expected the parents/guardian shall supply the baby/toddler’s food, otherwise a baby/toddler breakfast supplement shall be charged.

Reduced Occupancy Supplements

Unless specified explicitly to the contrary, for example in a promotional tariff, the minimum charge for a single adult in a double room shall be 75% of the charge if occupied by two adults (i.e. a single occupancy supplement of 50%); for reduced occupancy of a family suite (i.e. less than four people) the minimum charge shall be 125% of the charge if occupied by two adults.

Optional Items and Services

We have many optional items and services available to enhance your stay that you may request at the time of booking and/or on arrival or during your stay with us. We will use reasonable endeavours to fulfil the demand for requests for such optional items and services on a “first come first served” basis however provision is subject to the exact portfolio of items and services from time to time and actual availability at the time of your stay.

Check-in and Registration

Normal check-in time is from 3pm to 6pm on your day of arrival and unless otherwise agreed in advance. The guest responsible for making the booking is required to register, confirming contact details.

Payment upon Check-out

Normal check-out is by 11am on your morning of departure unless otherwise agreed in advance. Upon check-out we accept payment by supported debit cards, credit cards and cash Sterling. Note that cheques have ceased being a guaranteed form of payment and are not accepted upon check-out.

We reserve the right to request intermediate payment of an account especially for longer stays and for guests wishing to pay cash. In the event for whatever reason that payment is not settled when due we reserve the right to levy interest charges.

Disability and Accessibility

All of our rooms are on the ground floor (other than the upstairs part of family suites). We have widened doors on the Restaurant and one of our bedrooms to facilitate disabled (wheelchair) access and this bedroom also has a bathroom designed with accessibility in mind. Some disability aids are available upon request (and subject to availability) which include facilities to assist in the bathroom/toilet and a wheelchair. Our full Accessibility Statement is available on our website or in writing by request.

Problem Resolution

If you have a problem during your stay, please let us know so that we can endeavour to resolve it as quickly as possible for you. Please do not attempt to rectify faults yourself, especially with regard to plumbing, electrical, TV tuning or other room devices.

Accidental Damage

In the event of accidental damage to CBF property, please bring it to our attention as soon as possible.

In-Room Telephone

Where a telephone is provided in a guest room you shall be liable for all charges incurred in its use. The telephone tariff is published in the in-room guest information pack.

Internet and WiFi Use

Where Internet and/or WiFi connectivity is provided, Guests may use it for the connection of their own computing equipment including laptops, smart phones and tablet computing devices. No responsibility is accepted for any loss or damage incurred by the connection of Guests’ computing equipment to a CBF Network or WIFI connection.

Car Parking

Chale Bay Farm has a substantial car park. Car parking is at the owner’s risk and no responsibility is accepted for loss or damage to vehicles or their contents.

Supported Payment Cards

We presently support Visa, Maestro, Electron, Solo, Mastercard, and American Express cards.

VAT

All prices on our web site and other information include VAT at the prevailing rate except for our business services which are quoted excluding VAT.

Cancellation Policy

In the event you need to cancel a confirmed booking for a stay, you will lose any deposit paid and we reserve the right to make the following charges:

• Cancellation more than 30 days ahead of the stay: no charge (other than loss of deposit)
• Cancellation 15-30 days ahead of the stay: 50% of the total charges that would have been due for your entire stay
• Cancellation 8-14 days ahead of the stay: 75% of the total charges that would have been due for your entire stay
• Cancellation 1-7 days ahead of the stay: 90% of the total charges that would have been due for your entire stay
• Cancellation on the day of arrival or in the event of non arrival: 100% of the total charges that would have been due for your entire stay.

Data Protection

You agree that we may keep information about you and your booking in electronic form on a computer and/or hard copy records. We will normally only ever use your data in connection with your booking unless you opt otherwise.

Safety Notice and Liability

Chale Bay Farm is set in very pleasant surroundings and generally a safe place to be. However, it is a rural environment and we require guests to exercise common sense and to supervise children appropriately for the environment. Our Health and Safety Statement for the premises is available for further advice and guidance. Notices or physical barriers shall not be deemed a required substitute for the application of common sense. We accept no liability for any accident, loss or injury howsoever caused.

Smoking

We have a totally no-smoking policy at Chale Bay Farm, which includes the guest bedrooms and all public areas including the car park.

Version

This Booking Information is based on our full terms and conditions dated 18th January 2012.